• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Learns and maintains a clear understanding of warranty policies from manufacturers we represent
• Analyzes work orders and determines warranty from non-warranty repairs
• Coordinates effectively with Service Coordinators, Product Service Managers, Service Technicians, and Parts department to gather necessary information for claim submission
• Reviews warranty work orders to ensure accurate documentation and technical notes for maximum reimbursement
• Prepares and submits accurate warranty claims to manufacturers within the required timeframe
• Reviews all warranty claims submitted from the previous day and maintains Accounts Receivable with a goal of all receivables staying within 0-30 days
• Communicates with Manufacturers, Service Coordinators, Product Service Managers and Service Managers, regarding warranty issues, claim statuses and resolutions
• Submits credit memos to the Accounting department promptly
• Reviews open WIP, identifying warranty work orders with last labor date of 7 days or older and ensures completion of repairs and initiate the warranty submission process
• Consistent and reliable on-site attendance
• Performs other job-related duties as assigned

• High school or Equivalent
• Three (3) years' experience in warranty administration in the heavy equipment or automotive industry
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Ability to interpret Parts and Shop Manuals
• Exceptional Interpersonal skills and excellentcommunication skills
• Excellent problem-solving and negotiation skills
• Adept at organizing, planning, and task completion to manage a high volume of department paperwork

Warranty Administrator Physical Requirements

• Lifting or carrying up to 25 pounds without assistance
• The ability to drive locally and to sit for long periods