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Norman Embassy SuitesFront Desk SupervisorFull timeAtrium SPIRIT - where teamwork, passion and appreciation ignite service excellenceAtrium Hospitality is currently recruiting a Front Desk Supervisor for our Front Desk department. Join a team of Embassy Suites employees who are passionate about servicing guests, one another all while taking care of the people who make it happen, our associates. The hotel has 283 suites and has 6000 sq. ft. of event space. It is conveniently located in Norman with less than 30-minute commute to and from the center of Oklahoma City.
This is a great opportunity to grow in the hospitality industry with teams that will invest back into talent who are looking to make an impact in their careers.
At Atrium Hospitality, our goal is to ensure that our associates have positive experiences. To achieve this, we are dedicated to creating a culture that upholds six fundamental values, which inspire us to continuously improve for the benefit of our associates and guests.
These values are embodied in the acronym S.P.I.R.I.T. (Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork).
Pay Rate: Starting $17/hr.
Why work at the Norman Embassy Suites?
- We have growth opportunities! Norman Embassy Suites has consistently been among the top Atrium Hospitality hotels with respect to internal promotions with 22 in 2022 and 24 in 2023.
- Just off I-35 and Robinson, Norman Embassy Suites is in a BOOMING part of the SOONER city. Neighboring the growing 24th Avenue Shops, Norman Embassy Suites is a mere 15-minute ride from the University of Oklahoma's campus.
- With a close-knit group of hospitality professionals and top-quality people, the team at Norman Embassy Suites consistently boasts one of the lowest turnover rates in all of Atrium Hospitality's hotels!
- Hotel Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!
Why Front Desk?
The Front Desk team is a key proponent of our company and hotel culture. As the face of our team, the primary purpose of the Front Desk Supervisor is to ensure that the guests have an excellent beginning-to-end hotel experience.
Work Performed:
TheFront Desk Supervisoris tasked with the following duties, responsibilities, and assignments:
- Supervise front desk staff and ensure that they provide excellent customer service.
- Respond to guests' inquiries and requests in a timely and professional manner.
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
- Manage reservations and room availability.
- Ensure accuracy of billing and payment processes.
- Monitor and review guest feedback.
- Resolve customer complaints.
- Train and coach front desk staff.
- Monitor staff performance and provide feedback.
- Maintain a clean and organized front desk area.
- Any and all other tasks necessary to complete the primary purpose of this position.
Qualifications:
Required Experience:
- Professional customer service experience.
Preferred Education:
- High School diploma or equivalent.
Physical:
- Ability to lift, pull and push up to 50poundsregularly.
- Ability to bend and squat repeatedly.
- Ability to walk and stand for duration of scheduled shift.
Availability:
- Flexible towork dayshifts, early mornings, evenings,nights,weekends, and holidays.
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When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohibe la discriminacion y el acoso de cualquier tipo sin distincion de raza, color, religion, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientacion sexual, genero de identidad o expresion, o cualquier otra caracteristica protegida por las leyes federales, estatales o locales. Esta politica se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratacion, la colocacion, la promocion, la terminacion, el despido, el retiro, la transferencia, las licencias, la compensacion y la capacitacion.Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/Atrium Hospitality is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not discriminate against on the basis of disability