Front Desk Agent
Oklahoma City, OK 
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Posted 25 days ago
Job Description
Front Desk Agent
Requisition ID 2024-51948 Category Front Office Operations Job Location US-OK-Oklahoma City Property SpringHill Suites Oklahoma City Quail Spring
Compensation Type
Hourly
Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

SpringHill Suites Oklahoma City Quail Spring

3201 W. Memorial Rd.
Oklahoma City, OK 73134
Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

    Group insurance, including medical, dental, vision and company-paid life insurance.
  • Paid time off
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
  • Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
  • Get paid daily
Responsibilities
  • Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
  • Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
  • Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
  • Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.
Qualifications
Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
Salary Range:$13.00/HR

Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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