General Description:

Under general supervision, this position will work with a HR Shared Services team providing Tier I support to both employees and external visitors. Serves as the first point of contact for basic questions to incoming calls and emails regarding general topics related to a variety of common HR processes, including but not limited to changing personal information, on-boarding, updating career preferences, benefit questions, etc.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Responsible for facilitating the administrative aspects of employee, contingent worker, and student preboarding including all new hire paperwork completion, answering general questions and ensuring all new hires experience a positive preboarding experience.

• Serves as Tier 1 Support to OU Health staff including incoming phone calls, Human Resources emails, incoming and outgoing mail.

• Assists with resolving employee inquires across all HR functional groups, including Total Rewards, Occupational Health, Talent Management, Talent Acquisition and following appropriate escalation points when needed.

• Actively audits HRIS data for accuracy, researches and resolves discrepancies, and recommends changes to processes to improve efficiency and data accuracy

• Responds to questions on human resources policies and procedures, directing them to self-service options or escalating as appropriate and educating on Workday entry as needed.

• Listens and asks questions to understand the root issue to assist employees.

• Executes inbox tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems.

• Responsible for validating and ensuring all required license and certifications are sourced in accordance with policy and the compliance process is running seamlessly.

• Assists with and/or manages special projects as needed.

General Responsibilities:

• Performs other duties as assigned

Education: Bachelor's Degree required. Human Resources or Business degree preferred.

Experience: 1 or more years of professional work experience required. 2 or more years of experience in Human Resources preferred, OR An equivalent combination of education and experience.

License(s)/Certification(s)/Registration(s) Required: None

Knowledge, Skills and Abilities:

• Excellent listening, verbal, phone and written communication skills
• Excellent customer service skills
• Excellent data entry skills
• Preferred working knowledge of HRIS systems such as Workday
• Strong problem solving skills and detail orientation
• Strong knowledge of federal and state laws and how they apply to human resources
• Strong understanding of and ability to utilize principles of compliance and auditing
• Ability to multi-task and prioritize in a fast paced environment
• Ability to manage small project assignments as necessary
• Ability to work with confidential materials and employee information and maintain confidentiality at all times