Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly-power to change the future. Sound your speed? Come join our family.

Avis Budget Car Rental, LLC is searching for asupervisor for theLoss Prevention Department. This position will lead four teams (Loss Prevention, Car Control, Security and Impounds)evolving around the management, recovery, reporting and coordination of our Corporate Rental Assets. This individual must be capable of handling multitude of tasks which are time sensitive and have the ability to delegate responsibility and follow through to ensure tasks are completed appropriately. This position will require the ongoing training, mentoring and evaluating a variety of associates as the areas of responsibilities are vast and constantly changing in accordance with various city and state municipalities, as well as corporate objectives.

What you will do:

• Supervise division Overdue process to lead team in the reconciliation of overdue rental vehicles and missing vehicles.
• Supervise division Impound process to lead team on the timely retrieval of our vehicles from various Impound locations across the division, CONUS.
• Ensures appropriate expenses are paid to the Impound lots and recovered on the customers contracts prior to closing.
• Handles all escalation issues related to Overdues & Impounds with Field Management, Security, ERS and Impound Vendor.
• Handle customer service issues, as well as operational inquiries.
• Manage the local and one-way overdue Budget Truck rentals.
• Facilitates communication between customers, dealers, security, law enforcement etc. to ensure timely retrieval of trucks.
• Manages risk associated with internal customers to ensure loss prevention agents are managing the process appropriately.
• Responsible for bi-annual Truck Inventory including SOX requirement documentation.
• Responsible for reporting of missing and alarmed vehicles for Field Management and Security personnel to aid in the management of fleet control. Trends data to identify and escalate potential fraud issues as indicated.
• Complete and review yearly Associates performance appraisals

• Create and conduct training modules for TCS Manager and Team Leaders based upon quality reports.
• Weekly and monthly reporting of Service Language Agreements, as well as other performance metrics.
• Troubleshoot various exception processing.
• Mitigate issues between companies, as well as providing process improvements.

• Handle customer service issues, as well as operational inquiries.

What we're looking for:

• College Degree (Business, Criminal Justice, or Communications) or equivalent work experience.
• 3 years car rentalsecurity loss prevention experience
• 5 years business experience.
• 3 years supervisory experience.

What you should bring:

• Ability to handle multiple tasks during constantly fluctuating volumes.
• Demonstrated customer service skills.
• Experience in Avis field operating environment, outsourcing or start up of a new department beneficial.
• Solid PC skills including knowledge of MS Office (Word, Excel, Access, Teams), Visual Basic, Wizard, and Brio Query

Perks you'll get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.

This role requires the ability to lift up to 15 pounds and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.