This position will provide ongoing support to banking centers by fielding phone and email inquiries regarding various approval requests. The successful candidate will work directly with all Personal Banking personnel to assist with various approval requests, providing excellent and efficient customer service. The successful candidate will be required to evaluate risk with each approval request to make a quality decision to support the banking center and customer while mitigating risk to the bank. The successful candidate will also share the responsibility of managing various tracking reports related to all incoming approval requests. This position will work closely with various departments such as Personal Banking Administration, Policy & Procedure, and the Personal Banking Governance Manager to ensure processes related to in person and remote approvals are effective.

Hours of the position(s) will be scheduled between 9am to 8pm to support outside markets.

3 years: Candidates must possess a minimum of 3 years' experience working in a retail bank environment. Strong background and knowledge in banking center operations. A basic knowledge of Microsoft applications such as Word, Excel, and Outlook is also required to be successful in this role. (required)