Primary Purpose:

The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.

Work Performed:

TheFrontDeskSupervisorwill be tasked with the following duties, responsibilities, and assignments:

• Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services arefollowed;

• Able to perform job responsibilities of Front Office Associate and Concierge Attendant and support in these areas whenneeded;

• Develop and maintain relationships with employees, return guests and groupcontacts;

• Anticipate and address guest issues and establish proactive processes to promote guestsatisfaction;

• Ensure that financial goals of the department and the hotel are being met, monitoring and controllinglabor expenses and other divisional expenses such as supplies &equipment;

• Understand and enforce the hotel company credit policies, account for all cash,and make deposits in accordance with hotel and companypolicies;

• Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providingdirection, support and timelyfeedback;

• Able to understand forecasting to ensure appropriate staffing levels are met according to businessdemands;

• Assist in recruitment process with interviewingcandidates;

• Follow all company safety and security policies and procedures; report accidents,injuriesand unsafe work conditions to management; complete safety training and certifications; and

• Any and allother work as required to complete the primary purpose of the position.